Privacy Policy

This Privacy Policy explains how Popla Limited ("Popla," "we," "us," or "our") collects, uses, discloses, and protects information about you when you use our website, mobile application, and services (collectively, the "Service").

1. Information We Collect

   We collect information you provide, information generated when you use the Service, and information received from service providers.

   1. Information You Provide

      • Account and Profile Data: Your name, username, contact details, account credentials, profile content, preferences, and account settings.

      • Event and Social Data: Event listings, ticket recipient details, chat messages and media, song requests, shoutouts, reports, and other content you submit.

      • Transaction Data: Purchase, refund, wallet, and payout records. Payment card details are collected by our payment processors rather than stored in full by Popla.

      • Creator and Verification Data: Bank and payout details, business details, identity-verification information and documents, and other information needed to verify an account or make payouts.

      • Support Data: Information you include when contacting support, reporting content, or resolving a dispute.

   2. Information Collected Automatically

      • Usage and Log Data: Information about how and when you use the Service, including activity, access, network, and diagnostic information.

      • Device Data: Information about your device, browser, operating system, app version, notifications, and similar technical identifiers.

      • Location Data: General location inferred from your network or selected region, and precise device location when you grant permission for location-based event and nearby-discovery features.

      • Cookies and Similar Technologies: Cookies maintain signed-in sessions, while similar on-device storage supports requested features, preferences, and limited optional usage analytics. On the website, optional analytics run only after you choose "Accept all", as described in our Cookie Policy.

   3. Information from Third Parties

      • Sign-In Providers: If you use a supported third-party login option, we receive the account information needed to create or authenticate your Popla account.

      • Payment and Payout Providers: We receive transaction, refund, payment-method, and account-verification information needed to provide payment and payout services.

      • Event Organizers and Other Users: We may receive attendee, recipient, collaboration, report, or interaction information supplied through the Service.

2. How We Use Your Information

   • Provide and maintain accounts, events, tickets, live sessions, chat, song requests, shoutouts, wallets, refunds, and payouts.

   • Authenticate users, verify identities and payout accounts, prevent fraud and abuse, enforce our Terms, and protect users and the Service.

   • Personalize the Service, show relevant nearby events or users when enabled, remember preferences, and understand and improve how the Service is used.

   • Provide live communications, chat, media, and notifications, and process related content where necessary to operate those features, maintain safety, or resolve disputes.

   • Send service messages such as verification codes, ticket confirmations, event updates, security notices, and support responses, as well as marketing messages where permitted.

   • Debug and improve the Service, comply with legal obligations, maintain financial records, and resolve complaints or disputes.

3. How We Share Your Information

   • Event Organizers and Team Members: Organizers and authorized team members may receive attendee names, contact details, ticket and check-in information, requests, and other information needed to operate an event.

   • Other Users and the Public: Public profiles, event listings, chat content, requests, and nearby-discovery information are visible according to the feature and your settings. Do not submit information you do not want the relevant audience to see.

   • Service Providers: We share information as needed with providers that support payments and payouts, hosting and storage, communications, notifications, mapping, authentication, email delivery, customer support, security, and service monitoring.

   • Legal, Safety, and Business Reasons: We may disclose information when required by law, to protect rights and safety, investigate fraud or abuse, enforce agreements, or as part of a merger, financing, acquisition, or sale of assets.

4. Data Retention and Account Deletion

   • We retain personal data for as long as needed to provide the Service and for legitimate operational, security, dispute-resolution, financial, and legal purposes. Retention periods vary by the type of record and applicable requirements.

   • You can delete your account in the app or website. Some information may be retained where needed for legal, financial, security, fraud-prevention, backup, or dispute-resolution purposes, or where it has already been shared with others. See the Delete Your Account page for more information.

5. Your Rights and Choices

   • Depending on applicable law, you may ask to access, correct, obtain a copy of, or delete your personal data, or object to or restrict certain processing.

   • You can manage precise location, nearby discovery, push notifications, and other permissions through the Service or your device settings.

   • You can use an unsubscribe link where one is provided or contact support to stop marketing emails. Necessary account, transaction, and security messages may still be sent.

   • To make a privacy request, contact [email protected]. We may need to verify your identity before completing the request.

6. Data Security

   We use reasonable administrative, technical, and organizational safeguards designed to protect personal data. No transmission or storage system is completely secure, and we cannot guarantee absolute security.

7. International Data Processing

   Popla and its service providers may process information in countries other than the country where you live. Those countries may have different data-protection laws, and we handle transfers as required by applicable law.

8. Children's Privacy

   The Service is not intended for children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information, please contact us so we can investigate and take appropriate action.

9. Changes to This Policy

   We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will post the revised policy, update the date shown on this page, and provide any additional notice required by law.

10. Contact Us

    For questions, concerns, or privacy requests, contact [email protected].